1ShoppingCart announced that they were going to be offering a premium service option to those clients who wanted it. This means that these individuals get priority support. You can see how this would be beneficial to some DIY’ers who use 1ShoppingCart and make mistakes and need help. So if you want to use their phone support, you will need to purchase their support plan or pay-per-call.
Usually new entrepreneurs to 1Shoppingcart don’t understand the system and don’t want to hire someone to set up and maintain for them so 1shoppingcart support ends up doing more training than providing support for their customers. While I am not a big proponent of paying to customer support I do understand the meaning behind the change. Check out below the pricing structure below.
They will provide immediate phone support to customers who chose the basic support level for $25 per incident (paid in advance).
Basic Support with 1-3 day email Response time (no phone support) – Free
Ultimate Unlimited Support – $34/month or $379/year
Why not hire 1Shoppingcart Diva to take that headache away from you
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